China CareHow it works · A patient’s journey
From a first question at home to care in China and back again. See what happened, what each stage involved, who was paid, and where he could change his mind.
Free Case Review
Free · No obligation
John could ask questions and consider doctor options before spending anything.
John + China Care
He left his contact details and a short description of his situation on our website. He could also attach any medical reports he already had, but these were optional. A dedicated coordinator got in touch to discuss his goals and the support we could offer.
John could stop here without paying anything or proceeding to a consultation.
John + China Care
We identified potential specialists based on his condition, hospital, language needs and availability, and shared information to help him compare the options. John decided which doctor, if any, he wanted to consult. At this stage, our information and suggestions do not constitute clinical advice.
John had the final say on whether to book a consultation and could pause or stop without charge. If the options do not feel right, we can look for alternatives. Doctor availability and appointment dates are confirmed before booking.
Specialist Consultation
USD 200 · One remote session
John spoke directly with his chosen specialist, with translation and language support included.
John + Coordinator
He chose a doctor who specialised in his condition. His wife wanted to join the consultation, and John agreed.
His coordinator worked with the doctor to confirm the appointment time, consultation language and cancellation arrangements. John then paid for the session.
If John needed to change the appointment, his coordinator could work with the doctor to find another available time.
John + Coordinator + Doctor
He shared his medical reports and a list of questions for the doctor.
Once his booking and payment were confirmed, we translated the records he chose to share and arranged the doctor’s advance review. If the doctor requested more information or recommended further tests, we would let John know so he could arrange them in the UK before his online consultation.
Before sending a patient’s medical information to a doctor, interpreter or anyone else outside China Care, we explain what we will share, with whom and why, and ask for their permission each time.
Doctors in China generally do not charge a cancellation fee. If a patient cancels, we refund the USD 200 less any costs already incurred, mainly translation. China Care does not charge a cancellation fee.
John + Family + Doctor + Interpreter
He met his doctor in an online meeting. His wife joined with his permission. They discussed his condition, treatment options, any further tests and what a trip to China might involve.
Language support during his meeting was included in the USD 200, with no extra charge to John. Our team translated the conversation for him. For other languages, we may arrange an external medical interpreter, subject to availability. External interpreters sign a non-disclosure agreement before receiving patient information. Medical advice comes from the doctor.
Afterwards, we put together a proposal covering his hospital schedule, expected stay, language needs, local support and budget. Hospital charges were shown separately from our support package. Preparing this proposal was free, and John could review it without committing to travel or signing an agreement.
Consulting another doctor or booking a follow-up session costs another USD 200 per session. John could decline the journey proposal without owing a planning fee. The completed consultation is not refundable. If the doctor cannot provide the booked session, the patient can choose rescheduling or a refund.
Treatment in China
Individual written quote
John took each next step with a written plan, clear payment responsibilities and agreed cancellation terms.
See John’s budgetJohn’s budget
USD 13,000Including flights & travel insurance
The hospital provides an initial estimate for the planned care. Final medical charges may change after assessment, additional tests, changes to treatment or unexpected care needs. The final hospital bill reflects the care provided. Each patient’s medical care, costs and outcomes will differ.
The China Care package is all-inclusive for the services and accommodation agreed in the quote, with no additional charges within that scope. If a patient wishes to extend their accommodation or needs extra services, we provide a separate quote for approval before making the arrangements.
John + Coordinator
After reviewing his proposal and budget, John decided to proceed.
The agreement set out the package, payment instalments, service stages and refundable amounts. It included a fee for the planning work already completed. We helped with hospital supporting documents and agreed travel arrangements. John booked his own flights and checked his own insurance; we could help provide documents.
If John cancelled after signing, the following refund principles would apply. We refund prepaid fees for services not yet provided, less any supplier cancellation charges or other supplier costs we cannot recover. Work already completed, including planning and coordination, remains payable.
John + Coordinator + Hospital
Before he travelled, we helped John compare flight options and choose an arrival time that worked well for his airport transfer and hotel check-in. We also shared the weather forecast for his destination and practical packing tips to help him prepare.
We arranged his airport pickup, local transport and a hotel close to the hospital. We also helped him get a Chinese SIM card ready to use on arrival.
During his stay, John had a fixed contact and a backup contact. On-call coordination is available from 08:00 to 23:00 Beijing time, including weekends. In-person accompaniment followed his agreed plan. English-language support and local arrangements followed his agreed package. Any additional interpreter or supplier services would be confirmed with him before booking.
If John stopped after arrival, the following refund principles would apply. We refund prepaid fees for services not yet provided, less any supplier cancellation charges or other supplier costs we cannot recover. Work already completed, including planning and coordination, remains payable.
John + Treating clinical team
The treating doctor assessed John in person and explained the recommended treatment.
John discussed how treatment would proceed with his doctor, including the procedure, timing and recovery plan. We helped with communication and coordinated the practical arrangements around his care.
If a medical decision changed the support he needed, such as a longer or shorter hotel stay outside the hospital, we would explain the change and any price adjustment to John and get his approval before updating the arrangements.
If John chose not to continue with a revised treatment plan, he could stop. We refund prepaid fees for services not yet provided, less any supplier cancellation charges or other supplier costs we cannot recover. Work already completed, including planning and coordination, remains payable. Hospital refunds follow the hospital’s own policy, and we help patients with their requests.
John + Coordinator + Hospital
He needed records he could understand and information his doctor at home could use.
We helped collect the available discharge records, imaging, invoices, medication information and follow-up instructions, with translation covered by his agreed quote. His recovery support depended on his condition and the doctor’s advice. Clinical readiness for travel is decided by the medical team.
If John cancelled partway through this stage, the following refund principles would apply. We refund prepaid fees for services not yet provided, less any supplier cancellation charges or other supplier costs we cannot recover. Work already completed, including planning and coordination, remains payable. Hospital charges and refunds remain separate.
John + Coordinator + Treating team
After returning to the UK, John needed an additional medical certificate from the hospital. We contacted the hospital and helped him obtain it.
His package included 30 days of non-clinical support after returning home. His coordinator followed up, passed on questions and helped obtain the agreed documents. Medical advice remains with clinicians; a new specialist consultation is a separate session.
Your situation. Your next step.
Your doctor, timing, support and quote will be arranged around your own needs.
Our team is based mainly in China; routine responses follow Chinese working days. If a service target is delayed, we explain why, share a new estimate and provide an escalation contact. Medical advice, treatment and readiness to fly remain with licensed clinicians. For an emergency, contact the hospital or local emergency services immediately.
Consultation & feesFrequently asked questions